Our communications will be honest, truthful, and transparent. This will be reflected in the information we provide on how we use your donations and the funds we raise.
We aim to exceed your expectations with the level of service we provide.
We treat our supporters as individuals and value each contribution. We want to develop long-lasting relationships with all new and existing donors.
We take complaints very seriously and will aim to respond to and resolve any written complaint within 7 working days. You can contact us directly: [email protected]
We always monitor and evaluate the companies and people that act on our behalf. We ensure they meet our high expectations and standards of supporter care.
We listen to and respect the wishes of our supporters. If you tell us you want to change the way you hear from us or don’t want to hear from us again, we will respect your decision and do as you request.
We will never sell your personal data to anyone else. We will never share your data without your permission.
We will always maintain confidentiality and ensure your data is protected under the Data Protection Act. Please see our Privacy Policy for further details.
We believe every donation makes a difference. Should something not go according to plan, we will acknowledge when we make mistakes and will put things right.
Your donation will be processed efficiently and promptly and acknowledged by letter or email.
We welcome and encourage supporter feedback from you in order to improve what we do.
We do not ‘cold-call’ people. We only phone people with whom we have an existing relationship or who have already given us permission to contact them.
